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Product & Technical Support FAQs
Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please notify us immediately on 03 8581 8111 or email us at email@example.com and state your web order number. A sales manager will instruct further details. Items will be inspected by our product assessment team and if the item is deemed faulty we will replace or refund the product free of additional freight and re-stocking charges.
Some products, especially mirrors and ceramic basins are fragile. It is the customer’s responsibility to advise Comfortel if any products are damaged on delivery. Any claims for damage to fragile items must be made within 6 hours of the time of delivery.
It is extremely rare that this will happen as we have a strict procedure for picking and packaging, so until you complete the assembly, don’t throw away any packaging; sometimes small parts are hidden in the carton. In case you have anything missing, please contact your local Comfortel Showroom.
Any incorrect, missing or damaged items received must be reported to Comfortel Furniture within 72 hours of you receiving the delivery, on 03 8581 8111 or email us at firstname.lastname@example.org and state your web order number. If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Use of the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the property of the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items .
Unless otherwise stated, Comfortel Furniture does not come pre-assembled. All our products include step by step instructions on how to assemble. Please call our customer service line on 03 8581 8111 if you require information regarding specific item assembly or refer to the product for a download on instruction/assembly instructions.
To download our products instruction guides see our Support Centre > Download Instruction Manual Guides.